Alectra Utilities says it will offer financial flexibility during COVID-19 outbreak
If you're worried about covering your utility bills during the COVID-19 outbreak, you might be relieved to hear that Alectra Utilities is promising increased flexibility during this time of economic uncertainty.
"Recognizing the economic uncertainty for customers across the Greater Golden Horseshoe Area associated with the COVID-19 outbreak, Alectra will work with customers to provide flexible payment terms and will not disconnect customers during this time of uncertainty," the company said in a statement.
Alectra Utilities says it prepares for unexpected events and is equipped to deliver service to its customers across 17 communities, even in uncertain times.
The company says it has initiated detailed pandemic plans, which include closing its payment drop boxes, restricting visitor access to facilities, ensuring that facilities are frequently cleaned, and ensuring that common workplace surfaces and areas are disinfected. It also says that social distancing and work-from-home procedures have been put in place for employees where possible.
"I want our customers to know that we are focused on meeting their needs, and the needs of the communities we are operating in", said Brian Bentz, President and CEO, Alectra Inc., in a statement.
"We are closely monitoring the situation as it unfolds and will continue to take all necessary precautionary measures to ensure the safety of our customers, employees and the public."
Alectra says customers experiencing financial hardship as a result of the COVID-19 pandemic should note that the company offer several programs to those struggling to pay their electricity bills.
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