IKEA Canada Introduces New Delivery Service
For those who balk at the very idea of tackling the IKEA crowds, the company has heard their cries and has made it easier for Canadian customers to shop from the comfort of home.
IKEA Canada announced this week that they’re introducing a lower-price Click & Collect service and that they are expanding their delivery options nationwide.
“With increasing urbanization, new technology and digitalization, we know Canadians’ lives are changing rapidly, including the ways they like to shop,” said IKEA Canada president Michael Ward in a press release announcing the changes.
“Introducing new services and making our existing offer more affordable enables IKEA to better meet our time-strapped customers’ needs in a fast-changing retail landscape.”
Time-crunched customers can now purchase anything from an entire kitchen to a single lamp via Click & Collect for a flat rate of $5 at all store locations across the country. For those who are wary of battling the retail giant’s parking lot, delivery service starts at $7.99.
These new services come in the wake of the company’s recent introduction of initiatives intended to improve customer experience. Among those is the expansion of the retailer’s TaskRabbit in-home assembly and mounting service, which rolls out in Eastern Canada later this month.
The company has also looked to expand its planning services by offering in-store consultations for customers looking to create personalized storage via the PAX Wardrobe Planning Service.
“Looking forward, we are committed to continuously developing a flexible and sustainable service offer which delivers quality and convenience to our customers, wherever and however they choose to shop with us,” Ward said.
IKEA made headlines earlier this year when they announced their sell-back program in which customer apply to sell their gently used IKEA products to the retailer in exchange for store credit. So far, the company has seen 20,000 sell-back submissions in Canada.
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